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Unpaid AP (Since July 12)

July 22, 2010

Hello,

Frustrating as this will sound, we have been experiencing administrative and technical difficulties in awarding all Spread Aeria Team members awards since July 12.  We have receive a number of complaints from Team members and are working as fast as we can to make sure unpaid AP is transferred at best speed.
AP Awards requests from the Spread Aeria Team Staff to the Aeria Billing team are sent out every Monday to be awarded within 7 days.  If 7 days pass without confirmation, it is difficult to say exactly when AP will be paid out. For the past few months, there has not been an issue with the payment schedule, however, this being the first time we have experienced such a long delay, it is being addressed as a priority.  Please take comfort in knowing that your pending AP award amounts are kept on record so you will not have to resubmit any posts.
This announcement will be updated as new information is available.
-Spread Aeria Team Staff
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One Comment
  1. We have received confirmation from Aeria Billing that the July 12 and July 19 Spread Team Awards have been paid. According to our records, this concludes the outstanding awards that many Team members have been waiting for and we once again apologize sincerely for the wait.

    Please remember that it is important that unless noted otherwise, submissions must be sent via email to webmaster@play-ninja.com along with your Aeria Games username. It is also important to put in the subject box what type of submission is being reported since arbitrary subjects may be automatically filtered as spam.

    The Spread Aeria Team award schedule will continue as before — requests for awards to be sent to billing by us (Spread Aeria Team Staff) every Monday, to be paid within 7 days.

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